International operating model
From task to director
Helped develop best-practice operating processes for stores, distribution and support teams, connecting detailed tasks with senior ownership across countries.
Work & experience
Experience that connects strategy with delivery.
Examples of where I work best: complicated commercial relationships, operational change and decisions that need an independent view.
Retailer-side insight · Supplier support · International operations · Governance
GSCOP
Turning a Code into confident commercial practice.
I have specialised in the Groceries Supply Code of Practice since 2015 and am a GCA-approved trainer. The work ranges from board briefings to detailed sessions for national account, sales and commercial teams, plus advice when a live retailer situation becomes difficult.
The aim is never to turn relationships into legal debates. It is to help suppliers recognise an issue, understand the protection available, keep good evidence and handle the conversation professionally.
- Thousands of participants trained
- Work with 400+ organisations
- Board-to-frontline audiences
- Real scenarios and practical language
- Ongoing advice when needed
- Competition Law and Bribery Act training
“The team really enjoyed the session and took a lot of learnings from it.”Sales Director, grocery brand and private-label producer
Retail
Helping suppliers see the shelf through a buyer's eyes.
Retailers do not assess a proposition from the supplier's point of view. My retail work closes that gap — translating a product story into shopper demand, margin, rate of sale, operational credibility and category fit.
Support includes retailer safaris, buyer-mindset workshops, supplier-readiness reviews and pitch preparation. It draws on nearly 30 years inside Tesco and subsequent work with brands and suppliers across the grocery market.
Visit The Retail ConsultantTransformation record
Change built around the people who have to make it work.
At Tesco, I moved from operating the processes to improving, designing and deploying them at scale.
Global food sourcing
A £4.6bn function
Led development work, an offshore transition to India, a global SharePoint rollout across 14 countries and four continents, and Salesforce work for Wholesale.
Country deployment
Poland and Czechia
Managed engagement, capability, testing and rollout work touching 450 Polish stores and 375 Czech stores, while bridging local and group requirements.
Waste avoidance
Earlier insight, lower cost
Established Tesco's first dedicated waste-analysis team and worked with commercial teams and suppliers to identify threats earlier and deliver significant savings.
Event planning
Complex demand made manageable
Balanced Commercial, Distribution and Retail priorities around Christmas, Easter and weather events using sales analysis and planned system adjustments.
Independent consulting
Change beyond one sector
Since 2014, applied programme, process, operating model and facilitation experience to businesses ranging from major suppliers to independent operators.
Governance
Independent oversight with operational perspective.
Board contribution is strongest when scrutiny, strategy and the reality of delivery remain connected.
Heritage charity
Middleton Hall & Gardens
Trustee: June 2024–August 2026
Vice Chair: April–August 2026
Governance, strategy, financial oversight and compliance for a Grade II* heritage site, including scrutiny of operational and restoration work. The Trust entered profit for the first time during the tenure.
Place management
Luton BID
Board Director: 2017–2019
Represented business-owner interests during major town-centre change, led the large-retailers group and helped the BID secure its successful 2019 renewal.
Public investment
ALPHAS Grants Panel
Panel Member: 2020–2022
Reviewed three to eight applications a week for match-funded EU ERDF grants between £10,000 and £1.5m, bringing independent commercial judgement to assessment and voting.
Available appointments
NED, trustee, adviser or interim
Open to roles where commercial judgement, governance, transformation experience and constructive challenge can make a useful difference.
Discuss an appointmentWider work
More ways I support organisations.
International
Central & Eastern Europe
Business and operational support between the UK and Poland, Czechia and Bulgaria, informed by having lived and worked in the region.
The Big Red SquareFacilitation
Design sprints
Qualified facilitation for important decisions, new ideas and challenges that benefit from a structured, rapid process.
FRED SprintsIndependent business
Coaching & consulting
Hands-on support for business owners, including hair, beauty, hospitality, High Street and other independent sectors.
Business As UnusualResponsible business
Sustainability & B Corp
Practical exploration of purpose, impact, eco-ethics and B Corp certification within the realities of running a business.
The Big Red SquareCommunication
Copywriting
Short advertising copy, corporate presentations, documentation and training content written clearly and for a purpose.
Discuss writing supportCompliance
EU UTP training
Rights, obligations and country additions for suppliers trading in European agricultural and food supply chains.
EU UTP Training